Personal legal expenses insurance could help you and your family with a number of legal issues, depending on what cover you have.
This site can help you learn about legal expenses insurance, how to get it, and how to use it if you have it.
See what we offer to our people
Legal expenses insurance can help you with a number of legal issues affecting your business.
News and analysis from our experts
Many brokers and law firms have chosen to partner with DAS.
Here you can find out why our partners choose us, and how you can join them.
We've now made it even easier for customers to make a claim. Here you can find out how.
We aim to provide great service; however, we do recognise that sometimes things go wrong.
Your feedback is crucial in helping us understand what’s happened and what we can do to put it right. We’re sorry if we’ve let you down; we are committed to learning from our mistakes and improving our service.
We are dedicated to resolving any issues about our products and services in a timely and fair manner.
Use our complaints form
We have a simple process in place for complaints, and we find that most issues can be resolved straightaway so please get in touch:
DAS is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority and in setting the rules that govern our work, the FCA has set a time limit, of 8 weeks, for complaints to be investigated and addressed in a full written response. We aim to resolve and respond to complaints, as follows:
If you are not happy with the complaint outcome or if we’ve been unable to respond to your complaint within 8 weeks you can ask the Financial Ombudsman Service to review your complaint.
The Financial Ombudsman Service is a free and independent service and is able to help in most circumstances. You can visit their website, www.financial-ombudsman.org.uk, to find out more, or contact them:
The Financial Ombudsman’s role is to assess our handling of a claim in light of the policy terms. It is not to assess the quality of legal advice. If you are unhappy with the service provided by the lawyer we have appointed on your behalf the relevant complaint-handling procedure is available on request.
In keeping with our commitment to complaints and complaints resolution, here you can find the company’s latest complaint volumes.